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Contact the DWP ministerial correspondence team

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Accessibility statement for Contact the DWP ministerial correspondence team

This accessibility statement applies to the Contact the DWP ministerial correspondence team service.

This service is run by the Department for Work and Pensions (DWP). We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the service using a keyboard or speech recognition software
  • listen to most of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the service text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact us by using the Contact DWP about accessibility form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the:

Technical information about this service's accessibility

DWP is committed to making its service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The service has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. This service is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 30 October 2025. It was last reviewed on 30 October 2025.

This service was last tested on 30 October 2025 against the WCAG 2.2 AA standard.

All pages were tested by DWP using manual and automated testing tools to the WCAG 2.2 AA standard.