Accessibility statement

This statement only applies to the Contact the Winter Fuel Payments Centre site, available at Contact the Winter Fuel Payments Centre. This service is part of the wider GOV.UK website. There's a separate accessibility statement for the main GOV.UK website.

Using this service

This service is run by the Department for Work and Pensions (DWP) Digital Service. We want as many people as possible to be able to use this service.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This website has been tested using Voice Control, VoiceOver and Zoom against WCAG 2.2 guidelines. No issues were found.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the:

Technical information about this service's accessibility

The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 3 February 2023. It was last reviewed on 9 October 2024.

This website was last tested 9 October 2024. The testing was carried out by DWP using the following assistive technologies: VoiceOver (screen reader), Voice Control (speech recognition) and Zoom (screen magnifier)