Accessibility statement for "Find out who to contact about money taken off your Universal Credit payment"
This website is run by DWP. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or you need information in an alternative format, contact us about accessibility.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
DWP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Preparation of this accessibility statement
This statement was prepared on 23rd Septemebr 2020. It was last reviewed on 11th June 2021.
This website was last tested week commencing 21 September 2020. The test was carried out by DWP using a combination of automated and manual testing.
We did automated and technical testing on each page. This is to check the code and the content against each of the WCAG criteria.