Accessibility statement for Get a proof of benefit letter

This accessibility statement applies to the Get a proof of benefit letter site, available at Get a proof of benefit letter.

Using this service

This website is run by the Department for Work and Pensions (DWP) Digital Service. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • get from the start of the service to the end using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website has been tested using Voice Control, VoiceOver and Zoom against WCAG 2.2 guidelines. No issues were found.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the:

Technical information about this service's accessibility

The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 29 April 2022. It was last reviewed on 31 October 2024.

This website was last tested 13 August 2024. The testing was carried out by DWP using the following assistive technologies: VoiceOver (screen reader), Voice Control (speech recognition) and Zoom (screen magnifier)