This page only contains information about the Report a missing Cost of Living Payment site.
Using this service
This service is run by the Department for Work and Pensions. We want as many people as possible to be able to use this service. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- get from the start of the service to the end using just a keyboard
- get from the start of the service to the end using speech recognition software
- listen to the service using a screen reader
We've also made the text in the service as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this service is
We have not been able to manually test this service using JAWS, Zoomtext and Dragon. We intend to do this as soon as the tools are available to us.
We know some parts of this website are not fully accessible.
Users of JAWS 18 or 19 and Zoomtext may find that some headings are not read out when using Internet Explorer 11. This is a known issue with Freedom Scientific software. You should be able to resolve this issue by using a different browser.
Reporting accessibility problems with this service
We're always looking to improve the accessibility of this service.If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact us by using the Contact DWP about accessibility form.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the:
- Equality Advisory and Support Service (EASS) if you live in England, Scotland or Wales
- Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland
Technical information about this service's accessibility
The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
How we tested this service
The service was last tested on 2 August 2022 and was checked for compliance with WCAG 2.1 AA. The tests were carried out by the Department for Work and Pensions.
The service was tested using both automated and manual testing.
What we're doing to improve accessibility
We intend to manually test this service using JAWS, Zoomtext and Dragon.
Preparation of this statement
This page was prepared on 2 August 2022.
This website was last tested on 2 August 2022.The testing was carried out by the Department for Work and Pensions.
We tested all pages.