Report a missing Cost of Living Payment

Use this service if you were expecting the £150 Disability Cost of Living Payment but have not received it for:

  • Personal Independence Payment
  • Disability Living Allowance for adults
  • Disability Living Allowance for children
  • Adult Disability Payment
  • Child Disability Payment
  • Attendance Allowance
  • Constant Attendance Allowance
  • Armed Forces Independence Payment
  • War Pensioners' Mobility Supplement

You will only get one £150 payment even if you get more than one disability benefit. If your child gets a disability benefit, they will get a separate £150, if eligible.

You'll need your National Insurance number. If you've lost your National Insurance number, check how to find a lost National Insurance number.

Before reporting a missing payment, check your bank, building society or credit union account, or your Payment Exception Service voucher receipt. The payment will be made separately from your benefit.

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Who should not use this service

Do not use this service if:

  • you did not receive a payment of one of the qualifying disability benefits for 25 May 2022 - you will not be eligible for the Disability Cost of Living Payment
  • you have already had a £150 payment - you will only get one payment even if you get more than one disability benefit
  • you have already reported a missing £150 payment - we will reply to you as soon as we can
  • you're still waiting for a decision on your benefit application or appeal - if you're eligible, you'll get the payment automatically later
  • you want to report a missing £326 Cost of Living Payment

Tax credits

If you think you should have had the £326 payment for tax credits, but you cannot see it in your bank, building society or credit union account, you can contact HMRC to check.

Telephone: 0345 300 3900
Relay UK if you cannot hear or speak on the phone: dial 18001 then 0345 300 3900

Monday to Friday: 8am to 6pm

Pension Credit

If you're waiting for the outcome of your Pension Credit application, you will get the £326 payment automatically if you're eligible for it. If you're still unsure whether you should have already had the payment, contact the Pension Service.

Other low income benefits

If you get Universal Credit, income-based Jobseeker's Allowance (JSA), income-related Employment and Support Allowance (ESA), or Income Support and you're still unsure whether you should have had the first payment of £326, contact the office that pays your benefit.

Future Payments

The second low income Cost of Living Payment (£324) has not yet been paid. Find out if you are eligible and when to expect your Cost of Living Payment.