Report a missing Cost of Living Payment

Use this service if you were expecting one of the following Cost of Living Payments but have not received it:

  • £301 paid between 25 April 2023 and 17 May 2023 for most people
  • £300 paid between 31 October and 19 November 2023 for most people
  • £150 Disability Cost of Living Payment paid between 20 June 2023 and 4 July 2023 for most people

You'll need your National Insurance number. If you've lost your National Insurance number, check how to find a lost National Insurance number.

Before reporting a missing payment, check your bank, building society or credit union account, or your Payment Exception Service voucher receipt. The payment will be made separately from your benefit.

Do not report the same missing payment more than once. We will reply to you as soon as we can.

You do not need to contact us about future Cost of Living Payments. You'll be paid automatically if you're entitled.

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