Report a missing Cost of Living Payment

Most people should have received their £301 Cost of Living Payment for spring 2023.

If you were expecting a £301 Cost of Living Payment for one of the following benefits or tax credits but have not received it, you can report it as missing:

  • income-based Jobseeker’s Allowance (JSA)
  • income-related Employment and Support Allowance (ESA)
  • Income Support
  • Pension Credit
  • Universal Credit
  • Child Tax Credit
  • Working Tax Credit

You'll need your National Insurance number. If you've lost your National Insurance number, check how to find a lost National Insurance number.

Before reporting a missing payment, check your bank, building society or credit union account, or your Payment Exception Service voucher receipt. The payment will be made separately from your benefit.

Do not report the same missing payment more than once. We will reply to you as soon as we can.

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