Report a missing Cost of Living Payment

Use this service to tell DWP that you have not received the £326 Cost of Living Payment that you were expecting for:

  • Universal Credit
  • income-based Jobseeker's Allowance (JSA)
  • income-related Employment and Support Allowance (ESA)
  • Income Support
  • Pension Credit

You'll need your National Insurance number. If you've lost your National Insurance number, check how to find a lost National Insurance number.

Most eligible people will have received their £326 Cost of Living Payment by the end of July 2022. Before reporting a missing payment, check your bank, building society or credit union account, or your Payment Exception Service voucher receipt. The payment will be made separately from your benefit.

If you have already reported a missing payment, you do not need report it again. We will reply to you as soon as we can.

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Reasons why you may not have received a payment

If you have not received the £326 Cost of Living Payment, this might be because:

  • you're still waiting for a decision on your benefit application or appeal - if you're eligible, you'll get the Cost of Living Payment automatically later
  • the payment is not due yet for your benefit - for example, if you get tax credits, you will not get your first Cost of Living Payment until September 2022
  • you're not eligible for it - to get the £326, you must have been either:
    • entitled to a Universal Credit payment for an assessment period that ended in the period 26 April 2022 to 25 May 2022
    • entitled to an income-based JSA, income-related ESA, Income Support or Pension Credit payment for any day in the period 26 April 2022 to 25 May 2022

Find out if you are eligible and when to expect your Cost of Living Payment.