Report a missing Cost of Living Payment

If you were expecting one of the following Cost of Living Payments but have not received it, you can report it as missing:

  • £326 paid in July 2022 for most people
  • £324 paid in November 2022 for most people
  • £150 Disability Cost of Living Payment paid in September 2022 for most people

Before reporting a missing payment, check your bank, building society or credit union account, or your Payment Exception Service voucher receipt. The payment will be made separately from your benefit.

Do not report the same missing payment more than once. We will reply to you as soon as we can.

We're no longer taking reports of missing £326 and £324 payments online, but you can still use this service to find the right contact details for your low income benefit.

Start now