Accessibility statement for Contact the Request information about underpaid State Pension for someone who has died

This accessibility statement applies to applies to the Contact the Request information about underpaid State Pension for someone who has died site, available at Request information about underpaid State Pension for someone who has died. This service is part of the wider GOV.UK website. There's a separate accessibility statement for the main GOV.UK website.

This service is run by the Department for Work and Pensions (DWP) Digital Service. We want as many people as possible to be able to use this service.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We know some parts of this website are not fully accessible.

  • Some pages have multiple Heading level 1s.
  • A date of birth field does not auto-complete
  • Welsh pages were not identified as Welsh language pages. This text may not be announced correctly by screen readers.

Feedback and contact information

If you find any problems not listed on this page or think we're not meeting accessibility requirements, you can Contact DWP about accessibility.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) or the Equality Commission for Northern Ireland (ECNI) if you live in Northern ireland.

Technical information about this service's accessibility

The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

There are no plans to remediate WCAG 2.2 conformance issues that are detailed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some pages have multiple Heading level 1s. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships)
  • The purpose of some input fields is not programmatically identified. This means that some fields won't be auto-filled. This fails WCAG 2.2 success criterion 1.3.5 (identify input purpose)
  • Welsh pages were not identified as Welsh language pages. This text may not be announced correctly by screen readers. This fails WCAG 2.2 success criterion 3.1.1 (Language of Page)

Preparation of this accessibility statement

This page was prepared on 15 June 2022. It was last reviewed in October 2024.

This website was last tested September 2024. The testing was carried out by DWP using the following assistive technologies: VoiceOver (screen reader), Voice Control (speech recognition) and Zoom (screen magnifier).